Terms of service
OVERVIEW
Welcome to ARRO Helmets USA! The terms “we”, “us”, and “our” refer to ARRO Helmets USA. We operate this online store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience for premium equestrian helmets and safety gear.
These Terms of Service (“Terms”), together with our Privacy Policy and any other referenced policies, govern your use of the Services. Please read them carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use or access the Services.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you represent that you are at least the age of majority in your state or province of residence. If you are using the Services on behalf of a minor, you confirm you have the authority to do so.
To place orders or create an account, you may need to provide accurate information such as your name, email address, and billing and shipping details. You warrant that all information you provide is true, current, and complete.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to anyone else.
SECTION 2 – OUR PRODUCTS
We strive to display our equestrian helmets and gear as accurately as possible. However, colors, textures, and appearances may vary slightly due to your device, screen settings, or lighting conditions.
We do not warrant that the appearance or performance of any product will be exactly as shown online. All product descriptions, images, and specifications are subject to change without notice. We reserve the right to discontinue any product or limit quantities at our sole discretion.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason. Your order is not accepted until we send you an order confirmation email and successfully process payment.
Please review your order carefully before submission. Once accepted, cancellations or modifications may not be possible. If we need to cancel or modify your order, we will notify you using the contact information provided.
All purchases are subject to our Returns Policy. You represent that your purchases are for personal or household use only and not for commercial resale or export.
SECTION 4 – PRICES AND BILLING
Prices displayed are in USD and are subject to change without notice. The price charged will be the price in effect at the time your order is placed (as shown in your confirmation email). Posted prices do not include taxes, shipping, handling, or any customs/import fees unless expressly stated.
You agree to provide current, complete, and accurate payment and account information. You warrant that you are authorized to use the payment method provided and that charges incurred will be honored by your payment provider.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs, or events beyond our reasonable control. Once products are handed over to the carrier, title and risk of loss pass to you.
For full details, please see our Shipping Policy.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services—including trademarks, logos, text, images, graphics, videos, and the overall design—is owned by ARRO Helmets USA, its affiliates, or licensors and is protected by U.S. and international intellectual property laws.
You may use the Services only for your personal, non-commercial purposes. You may not reproduce, modify, distribute, publicly display, or create derivative works from any content without our prior written consent. All rights not expressly granted are reserved.
ARRO Helmets USA’s names, logos, product names, and slogans are trademarks of ARRO Helmets USA. You may not use them without our prior written permission. Shopify’s trademarks belong to Shopify Inc.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services that we do not monitor or control. These tools are provided “as is” and “as available” without any warranties or endorsements. Your use of such tools is entirely at your own risk. You should review the third party’s terms before using them.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites or resources. We are not responsible for the content, accuracy, or practices of those sites. You access them at your own risk. Any complaints or issues regarding third-party products or services should be directed to the third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
ARRO Helmets USA is powered by Shopify. However, all sales and transactions occur directly between you and ARRO Helmets USA. Shopify is not responsible for any aspect of your purchases, including product quality, safety, or any resulting injury, damage, or loss. You release Shopify and its affiliates from any related claims.
SECTION 10 – PRIVACY POLICY
Your personal information is handled in accordance with our Privacy Policy (available [here]) and Shopify’s Privacy Policy. By using the Services, you consent to the collection, use, and disclosure of your information as described in those policies.
SECTION 11 – FEEDBACK
If you submit feedback, reviews, suggestions, or other content (“Feedback”), you grant us a perpetual, royalty-free, worldwide license to use, modify, and display it for any purpose, including improving our products and Services.
You warrant that your Feedback does not violate any third-party rights and is not unlawful or obscene. We may monitor or remove Feedback at our discretion, but have no obligation to do so.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions in product descriptions, pricing, or availability (including after an order is submitted) without prior notice.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. You agree not to:
- Use the Services for any unlawful, fraudulent, or harmful purpose
- Violate any laws or infringe intellectual property rights
- Harass, abuse, or harm others
- Transmit spam, viruses, or malicious code
- Use automated tools (robots, scrapers, AI agents, etc.) to access the Services without authorization
- Circumvent any security measures
We reserve the right to terminate or suspend your access immediately if you violate these Terms.
SECTION 14 – TERMINATION
We may terminate or suspend your access to the Services at any time, with or without notice, for any reason. You remain responsible for any amounts due up to the date of termination.
Sections that by their nature should survive termination (including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law) will continue to apply.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available” without any warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Services will be uninterrupted, error-free, or secure. Some jurisdictions do not allow certain disclaimers, so the above may not apply to you.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, ARRO Helmets USA, Shopify, and our respective affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any products purchased, even if advised of the possibility of such damages.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless ARRO Helmets USA, Shopify, and our affiliates from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, violation of law, or use of the Services.
SECTION 18 – SEVERABILITY; WAIVER; ENTIRE AGREEMENT
If any provision of these Terms is found to be unlawful or unenforceable, it will be severed without affecting the remaining provisions.
Our failure to enforce any right does not constitute a waiver. These Terms constitute the entire agreement between you and us regarding the Services.
SECTION 19 – GOVERNING LAW
These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles. You consent to the exclusive jurisdiction and venue of the state and federal courts located in Florida.
SECTION 20 – CHANGES TO TERMS OF SERVICE
We may update these Terms at any time by posting the revised version on our website. Continued use of the Services after changes are posted constitutes your acceptance of the new Terms.
SECTION 21 – CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us at:
Email: support@arrohelmets.com