Privacy policy

Privacy Policy – ARRO Helmets USAARRO Helmets USA operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.The Services are powered by Shopify. If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, use, or disclosure of personal information, this Privacy Policy will take precedence.Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how we collect, use, and disclose your information.Personal Information We Collect“Personal information” means information that identifies or can reasonably be linked to you. We may collect the following categories of personal information, depending on how you interact with us:
  • Contact details: Name, billing address, shipping address, phone number, and email address.
  • Financial information: Payment card details, transaction information, and payment confirmations.
  • Account information: Username, password, preferences, and account settings.
  • Transaction and usage information: Items you view, add to cart, wishlist, purchase, return, or exchange; browsing activity and past orders.
  • Communications: Information you provide when contacting customer support or interacting with us.
  • Device and technical information: IP address, browser type, device information, and usage data collected via cookies and similar technologies.
Sources of Personal InformationWe collect personal information from:
  • You directly (when you create an account, place an order, or contact us).
  • Automatically through your device and interactions with the Services (including cookies).
  • Our service providers and partners who assist us in operating the store.
How We Use Your Personal InformationWe use your personal information for the following purposes:
  • Providing and improving the Services: Processing orders, payments, shipping, returns, and exchanges; managing your account; tailoring recommendations; and delivering a personalized shopping experience.
  • Marketing and advertising: Sending promotional emails, texts, or mail, and showing relevant advertisements (you can opt out at any time).
  • Security and fraud prevention: Protecting against unauthorized access, fraud, and other risks.
  • Customer support: Responding to your inquiries and maintaining our relationship with you.
  • Legal compliance: Meeting legal obligations, responding to lawful requests, and enforcing our policies.
How We Disclose Personal InformationWe may share your personal information in these situations:
  • With Shopify and trusted service providers who perform services on our behalf (e.g., payment processing, shipping/fulfillment, data analytics, customer support, and cloud hosting).
  • With marketing and advertising partners to deliver personalized ads (subject to your opt-out rights).
  • When you explicitly consent or direct us to share it (e.g., for shipping).
  • With affiliates or in the event of a business transfer (merger, acquisition, etc.).
  • When required by law, to respond to legal process, or to protect our rights and safety.
Relationship with ShopifyShopify collects and processes certain personal information to host and support the Services. Some data may be transferred to or processed in countries outside your own. Shopify may also use aggregated data from your interactions with our store and other merchants to provide enhanced features. For details on how Shopify handles your data and to exercise rights related to Shopify’s processing, please visit the Shopify Privacy Policy and their privacy portal.Third-Party Websites and LinksOur Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any information.Children’s PrivacyOur Services are not directed at children. We do not knowingly collect personal information from children under the age of 16 (or the applicable age of majority). If you believe we have collected information from a child, please contact us so we can delete it.Security and RetentionWe implement reasonable security measures to protect your information, but no system is completely secure. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.Your Rights and ChoicesDepending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or port your data, and the right to opt out of the sale or sharing of your information for targeted advertising.
  • You can opt out of promotional emails using the unsubscribe link in our messages.
  • For Global Privacy Control or other opt-out signals, we honor them where required by law.
To exercise your rights, please contact us at support@arrohelmets.com. We will verify your identity before processing requests and respond as required by law. We do not discriminate against you for exercising these rights.ComplaintsIf you have any concerns about how we handle your personal information, please contact us at support@arrohelmets.com. Depending on your location, you may also have the right to complain to your local data protection authority.International TransfersYour information may be transferred to, stored, and processed in countries outside your own, including the United States. We take steps to ensure appropriate safeguards are in place for such transfers.Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. The “Last Updated” date at the top will be revised accordingly. We encourage you to review it periodically.Contact UsIf you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:Email: support@arrohelmets.com