Refund policy
Returns & Exchanges – Equestrian Helmets
We offer a 30-day return policy on equestrian helmets. This means you have 30 days from the date you receive your helmet to request a return.
To be eligible for a return, the helmet must be in new condition. It may be tried on indoors (for fit checking only), but it must not have been ridden in, used while riding, or exposed to any equestrian activity. All original tags (including the safety certification tag), protective packaging, and box must remain intact and included. You will also need your receipt or proof of purchase.
Due to safety and hygiene standards, any helmet that shows signs of use, such as sweat marks or dirt, or has had tags removed, will not be accepted for return.
To start a return, please get in touch with us at support@arrohelmets.com
All returns must be shipped to:
All Pack Logistics, 2160 Highway 56, Creedmoor, NC 27522, USA
Once we approve your return, we will email you a prepaid return shipping label along with instructions.
You are responsible for the cost of return shipping. We will deduct the return shipping fee from your refund.
Please do not send helmets back without first contacting us — returns sent without prior approval will not be accepted.
Feel free to reach out to us at support@arrohelmets.com with any questions about returns.
Damaged or Defective Helmets
Please inspect your helmet as soon as you receive it. If your helmet arrives damaged, defective, or incorrect, contact us immediately at support@arrohelmets.com so we can evaluate the issue and resolve it quickly. In these cases, we will provide a prepaid return shipping label at no cost to you.
Non-Returnable Items
The following cannot be returned:
Helmets that have been ridden in or show signs of riding use
Helmets with tags removed
Custom or personalized helmets
Sale items or gift cards
Perishable goods, personal care items, hazardous materials, flammable liquids, or gases
If you're unsure about your specific helmet, please contact us before riding in it.
Exchanges
The fastest way to get the correct size or model is to return the original helmet (following the process above). Once your return is approved and processed, simply place a new order for the replacement helmet.
Refunds
After we receive and inspect your returned helmet, we will notify you whether your refund has been approved.
If approved, we will process the refund to your original payment method within 10 business days, minus the cost of the return shipping label (if applicable) and any original shipping fees that are non-refundable.
Please note that it can take additional time for your bank or credit card provider to post the refund to your account.
If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at support@arrohelmets.com or info@arro.nz.