Shipping policy
Shipping Policy – ARRO Helmets USA
Thank you for choosing ARRO Helmets USA. We are committed to getting your equestrian safety gear to you quickly and securely.
1. Order Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high order volume, processing times may be slightly longer. We will notify you by email if there is any significant delay.
2. Shipping Rates & Delivery Estimates
Free shipping on all orders within mainland USA (excludes Alaska, Hawaii and US territories). We currently ship within the United States only.
3. Shipment Confirmation & Tracking
Once your order ships, you will receive a Shipment Confirmation email with your tracking number(s). Tracking information is usually active within 24 hours of dispatch.
You can track your package using the link provided in the email.
4. Damaged or Lost Shipments
We carefully package every helmet to ensure it arrives safely. However, ARRO Helmets USA is not liable for damage or loss that occurs during transit.
If your order arrives damaged:
- Contact the shipping carrier directly to file a claim.
- Please retain all original packaging materials and the damaged item until the claim is resolved.
If your package is lost in transit, please contact us at support@arrohelmets.com so we can assist you.
5. International Shipping
We currently ship only within the United States.
Contact Information
If you have any questions about shipping, please reach out to us:
Email: support@arrohelmets.com or info@arro.nz